CUSTOMER CARE
Customer Care
Quick, warm support — in Arabic or English. Our team replies within 24 hours on business days (Sunday–Thursday); WhatsApp is usually much faster.
WhatsApp — fastest
Phone
Social
@sukarahofficial
Frequently asked questions
How fast is delivery?
Inside Riyadh: instant delivery within 2–3 hours. Rest of Saudi Arabia: typically 1–4 business days. GCC countries: 3–7 business days depending on destination and courier.
Is delivery free?
Yes — free delivery on all orders above 200 SAR. Orders below that are charged the courier rate shown at checkout.
Which payment methods do you accept?
mada, Visa, Mastercard, Apple Pay, Samsung Pay — plus Tabby and Tamara if you prefer to split your payment into installments.
How do I track my order?
Once your order ships, you'll receive a tracking link by SMS/WhatsApp. If you haven't received one, message us on WhatsApp with your order number and we'll send it right away.
Can I change or cancel my order?
If your order hasn't shipped yet, yes — contact us on WhatsApp as soon as possible with your order number. Riyadh instant-delivery orders are prepared immediately, so changes are only possible within a few minutes of ordering.
Do you ship outside Saudi Arabia?
Yes — we deliver across the GCC: UAE, Kuwait, Bahrain, Qatar, and Oman.
What if my product arrives damaged?
We'll make it right. Send us a photo on WhatsApp within 48 hours of delivery and we'll arrange a free replacement. See our Exchanges & Returns policy for full details.
Didn't find your answer?
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