EXCHANGES & RETURNS
Simple & fair
Start a return on WhatsApp
Exchanges & Returns
We want you to love every Sukarah product. If something isn't right, here's exactly how we handle it.
Unopened products
Return or exchange within 7 days of delivery — original sealed packaging required.
Opened products
Cannot be returned or exchanged, for hygiene reasons — lip products are personal care.
Damaged or wrong item
Free replacement, no questions — tell us within 48 hours of delivery.
Returns — unopened items
- You may return any product within 7 days of receiving it, provided it is unused, unopened, and in its original sealed packaging.
- To start a return, message us on WhatsApp at +966 53 580 4842 with your order number.
- Once we receive and inspect the item, your refund is issued to the original payment method within 7–14 business days (bank processing times vary). Tabby and Tamara orders are refunded through the same provider, which adjusts or cancels your installment plan.
- Original shipping fees are non-refundable unless the return is due to our error. Return shipping is paid by the customer except for damaged, defective, or incorrect items.
Exchanges
- Want a different shade? Unopened products can be exchanged within 7 days for another shade or product of the same value — or pay/receive the difference.
- Message us on WhatsApp with your order number and the shade you'd like instead, and we'll arrange the swap.
Damaged, defective, or incorrect orders
- If your order arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with a photo of the item and packaging.
- We'll send a free replacement or issue a full refund — including shipping — whichever you prefer.
Items that cannot be returned
- Opened or used cosmetics (hygiene protection).
- Products with removed or damaged seals.
- Free gifts and promotional items.
- Bundle items returned individually — bundles are returned or exchanged as a complete set.
GCC orders
The same policy applies to orders delivered in the UAE, Kuwait, Bahrain, Qatar, and Oman. International return shipping times and costs vary by country; our team will guide you through the process on WhatsApp.
This policy is applied in line with Saudi consumer-protection and e-commerce regulations, and doesn't limit any rights granted to you by law.