PRIVACY POLICY
Privacy Policy
Sukarah respects your privacy. This policy explains what personal data we collect on sukarah.com, why we collect it, and the choices you have — in accordance with the Saudi Personal Data Protection Law (PDPL).
Who we are
Sukarah is a Saudi-registered business — Commercial Registration No. 1009112609, VAT No. 312576140800003 — based in Riyadh, Saudi Arabia. For any privacy matter, contact us at info@sukarah.com.
Data we collect
- Order and contact details — name, phone number, email address, delivery address (including Saudi National Address / Short Address where you provide it).
- Payment information — processed securely by our payment providers (mada, Visa, Mastercard, Apple Pay, Samsung Pay, Tabby, Tamara). We never see or store your full card number.
- Account data — login details and order history if you create an account.
- Usage data — pages visited, device and browser information, collected through cookies and similar technologies.
How we use your data
- To process and deliver your orders, and to contact you about them.
- To provide customer support via phone, WhatsApp, or email.
- To improve our website, products, and shopping experience (analytics).
- To send you offers and updates — only where permitted, and you can opt out at any time.
- To meet our legal obligations, including tax and consumer-protection requirements.
Who we share data with
We share only what is necessary with trusted service providers: delivery and courier companies (to ship your order), payment processors (to complete your purchase), and technology providers that host and support our store and analytics. We do not sell your personal data.
Cookies and analytics
We use cookies to keep your cart working, remember preferences, and understand how the site is used (including services such as Google Analytics and advertising pixels for platforms like Snapchat, TikTok, and Instagram). You can control cookies through your browser settings; disabling them may affect parts of the site such as the cart.
Data retention
We keep order records for as long as required by Saudi commercial and tax regulations, and account data for as long as your account remains active. Data that is no longer needed is deleted or anonymized.
Your rights
Under the PDPL you have the right to know what personal data we hold about you, request a copy, correct inaccurate data, request deletion where the law allows, and withdraw consent to marketing at any time. Email info@sukarah.com — we respond within the timeframes required by law.
Security
Your connection to our store is encrypted (HTTPS), and payment details are handled exclusively by PCI-compliant payment providers. We apply appropriate technical and organizational measures to protect your data.
Changes to this policy
We may update this policy from time to time. The latest version will always be published on this page with its revision date.